About us

At TextChat, we believe every significant journey begins with a single step. Ours was taken with the understanding and firsthand experience of the challenges involved in forging meaningful prospective student pathways using the available digital communication tools.

Over a decade of dedicated research and development has culminated in the creation of the most user-friendly and effective omni-channel messaging platform designed specifically for the needs of higher education.

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106+

Institutions served

10+

Years of experience

99%

Customer satisfaction rate

who we are

Crafting Genuine Connections

TextChat is the natural evolution of JetSpring, at the vanguard of providing live chat support for the higher education sector.

Faced with the shortcomings of the leading contact center messaging platforms, TextChat took matters into our own hands and developed something superior.

TextChat developed a new platform that welcomes students, engages them in conversations in the chat and text channel they prefer, and delivers the desired outcome for students and higher ed institutions.

Our vision

TextChat will become the leading authority in student communication, loyalty, and experience platforms that are easy to use and implement and also harness the synergy between technology's efficiency and human empathy.

TextChat is more than a platform; we're a partner in your institution's journey toward enrollment growth and student success.

Our mission

We are driven by respect for your time and the time of your prospective students to create ever more convenient user experiences.

Our core values

Respect and save time

Keep the process simple

Act with passion and purpose

Maintain transparency

Innovate to improve lives

#01

Our journey began over a decade ago

Our venture started with a singular focus on live chat support, which laid the foundation for TextChat today. Driven by a commitment to excellence and a deep understanding of the educational landscape, we transformed our live chat-to-text technology into a comprehensive messaging platform.

#02

Originally starting live agents only

We honed our expertise in direct communication, originally offering live chat services as live agents only. This unique perspective gave us a competitive edge as we expanded our technology suite to meet the growing needs of higher education communication.

#03

Harnessing the power of AI knowledge bases

We leveraged the latest advancements in AI knowledge bases, infusing them with our proven methods. This integration has fueled TextChat with the insights gleaned from JetSpring's decade of engaging in millions of successful conversations with students.