The Live Agent Difference
Self-service apps, chatbots, and automated operators have changed communications and experiences, but our live agents ensure true engagement. JetSpring’s at-home live agents are college educated and trained to handle the specific needs of our clients. Organizations of any size, across all industries benefit from our team of accomplished professionals that are experts in listening to prospects and customers and providing them the best answers. They ensure that prospects stay interested and customers get the answers they need.
At JetSpring, we consider ourselves to be student advocates before all else.
What are the primary factors driving college dropout rates?
Through discussions with UCLA®, we discovered that the financial aid application process was a huge barrier to student success, particularly to that of students from underprivileged backgrounds.
Blogs and Podcasts
8 Questions to Ask Before Implementing Live Voice Support
Live voice support is a necessary part of every customer experience strategy. It’s tricky to get right. Few things will turn a customer off like an insufferably long wait on hold or a frustrating phone call. Live voice support typically consists of agents answering...
Contact Centers in the Mental Health Space
[Content warning: This article mentions mental illness, suicide.] 1 in 5 American adults experiences mental illness. Mental health is one of the most significant and pressing issues our society faces. The mental health space may be the most important and crucial area...
Live Chat for Education: The Definitive Guide
In this ultimate guide to live chat for education, learn how to use live chat to boost enrollment, increase engagement, and save resources for your educational institution. What’s in this guide: Live Chat for Education: Not Just for Business Benefits of Live Chat:...