The Live Agent Difference
Self-service apps, chatbots, and automated operators have changed communications and experiences, but our live agents ensure true engagement. JetSpring’s at-home live agents are college educated and trained to handle the specific needs of our clients. Organizations of any size, across all industries benefit from our team of accomplished professionals that are experts in listening to prospects and customers and providing them the best answers. They ensure that prospects stay interested and customers get the answers they need.
At JetSpring, we consider ourselves to be student advocates before all else.
What are the primary factors driving college dropout rates?
Through discussions with UCLA®, we discovered that the financial aid application process was a huge barrier to student success, particularly to that of students from underprivileged backgrounds.
Blogs and Podcasts
Call center vs. contact center? If you run a business, it's likely that you've come across this question before. We’re all familiar with the experience of phone-based sales and customer service. Call centers as we know them have been around since the mid 1960s, which...
There are many reasons contact center agents should work from home. With vaccines on the horizon, businesses need to plan for the contact center of the future. COVID-19 has been here for a year. Many of us are still working from home after offices closed last spring...