The Live Agent Difference
Self-service apps, chatbots, and automated operators have changed communications and experiences, but our live agents ensure true engagement. JetSpring’s at-home live agents are college educated and trained to handle the specific needs of our clients. Organizations of any size, across all industries benefit from our team of accomplished professionals that are experts in listening to prospects and customers and providing them the best answers. They ensure that prospects stay interested and customers get the answers they need.
At JetSpring, we consider ourselves to be student advocates before all else.
What are the primary factors driving college dropout rates?
Through discussions with UCLA®, we discovered that the financial aid application process was a huge barrier to student success, particularly to that of students from underprivileged backgrounds.
Blogs and Podcasts
Contact Center Glossary for Beginners
If you’re not familiar with the industry, contact center terminology can seem like a foreign language. With confusing acronyms and niche phrases, it’s not easy for a newcomer to grasp everything immediately. We put together this handy guide to help you get your...
14 Signs Your Communication Strategy Needs Work
“Communication is key.” How many times have you heard that phrase thrown around? It’s cliche, but true. In business, as in life, communicating effectively is essential to productivity. In addition to interpersonal communication, communications with your customers must...
Should I Use Chatbots or Live Agents – or Both?
If you’re in charge of a business's customer support and sales efforts, you may be asking yourself, “Should I use chatbots or live agents?” Read on to learn why there’s a place for both bots and people in the world of digital customer service. Live chat has...