FREQUENTLY ASKED QUESTIONS
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About JetSpring
What is JetSpring?
JetSpring is an omnichannel, outsourced contact center solutions provider. We offer live chat, chatbots, and live voice support in addition to contact center consulting services to clients in a wide range of industries. Read more here.
Where is JetSpring based?
JetSpring is headquartered in Radnor, Pennsylvania, right outside of Philadelphia. Our agents are located across the country to provide 24/7 support to our clients anywhere in the US.
Who are JetSpring’s agents?
JetSpring’s agents are college-educated and based in the US. Each agent is highly trained in live chat and voice support. Many of our agents have been working with us for many years and are deeply familiar with all types of inquiries that our clients receive.
About JetSpring’s Platform
How long does it take to implement JetSpring’s contact center solutions?
From the signing of a contract to the launch of a project, implementation typically takes around two weeks. This timeline can vary depending on the size of the client and the scope of the project.
Does JetSpring’s platform integrate with CRMs?
We have the ability to integrate with various CRMs to help you keep track of who is reaching out to your contact center and what they are asking about. Many of our clients use lead forms to funnel the information into their database.
How much does JetSpring cost?
The price of JetSpring’s platform and services depend on which channels you choose to include and the volume of inquiries you receive. Many clients choose which services they want to use. For instance, a client using just live chat would pay less than a client using live chat and voice support. Please email info@jetspring.com for more details and a better estimate.
I have a technical question about my JetSpring platform. Who can help me?
If you have a technical question that isn’t answered here, please reach out to info@jetspring.com with your question, and we will connect you with our tech team for further assistance.
About Contact Centers
Why do I need a contact center?
The question of if you need a contact center is a complicated one and it depends on a lot of different factors and characteristics about your organization. How many employees do you have? How many calls do you receive per day? What does your current customer support process look like?
If you’re unsure about whether you need a contact center, schedule an exploratory call with us, and we can help you.
What is a knowledge base?
A knowledge base is a document that contains answers to all the possible questions that someone contacting your organization may have. Live chat and voice agents rely on the knowledge base to respond to inquiries, so it’s important to keep it up-to-date.
What is CCaaS?
CCaaS stands for Contact Center as a Service. It refers to contact center software that is hosted in the cloud, rather than in an old-school physical contact center.