Services
Our contact center solutions are designed to handle the specific communication needs of our higher ed clients. Since no two institutions are the same, we collaborate closely with our partners to create custom service packages tailor-fit to their needs and goals.
Read on to learn more about some of the services we provide to top institutions across the country.
Live Chat
Get more qualified website leads and give your students the benefits of 24/7 support from our team of college-educated, remote live agents.
Chatbots
Upgrade your student support game with custom chatbots that automate outdated engagement processes and get students the answers they need faster than ever.
Live Voice Agents
Expand your engagement strategy with inbound and outbound voice campaigns managed by our remote team of college-educated live voice agents.
Text Messaging
Engage prospects with advanced text messaging technology that enables you to provide instant support to students anywhere and everywhere.
Social Media Messaging
Amplify your influence with message-based support on any major social media or messaging platform to reach students where they often are (their phones).
Contact Center Consulting
Get expertise on how to build solutions that will drive enrollments and close the loop between you and your students.
Dashboards & Data
Every client has a unique relationship to their data. Our analytics are designed to provide you with the numbers you need to turn data into action. Rather than offer a data dump with no way to make heads or tails of the information, JetSpring provides a customizable dashboard that enables you to make informed decisions.
LIVE CHAT
JetSpring offers the only managed live chat solution designed specifically for higher education. We hire college-educated, US-based chat agents who work 24/7 to prequalify your live chat requests before handing off the most valuable leads to your admissions team.
Using JetSpring live chat, our clients reliably produce at least 30 percent more actionable and qualified leads than a regular web contact form. Our work-from-home contact center model creates more stability and greater cost savings that we’re able to extend to our clients, making our solution accessible for schools both big and small.
Read more about live chat for higher education.
CHATBOTS
JetSpring chatbots are for institutions that want to take their student engagement to the next level. Our chatbots can expand your support offerings while managing resources, giving your students easy access to all the information they’ll need along their journey from application to graduation and beyond.
Each JetSpring chatbot is custom designed with your needs and goals in mind, and our team is there every step of the way to ensure that your chatbot both delivers results and works appropriately in the context of your greater marketing and engagement strategy.
LIVE VOICE AGENTS
Close the loop on your enrollment strategy with custom inbound and outbound voice campaigns. JetSpring’s at-home voice agents provide a critical touch along the enrollment funnel, ensuring that prospects don’t go silent between emails or interviews.
We design targeted voice campaigns that optimize your existing marketing funnels and drive gains in enrollment and conversion. JetSpring voice agents create more personalized and memorable brand experiences, helping colleges and universities make a lasting impression on students before they ever set foot on campus.
TEXT MESSAGING
JetSpring text messaging solutions help colleges and universities to address student engagement challenges, spanning everything from appointment scheduling to tuition deadlines to mental health surveys. Our technology was even featured in a UCLA study that used text messaging to drive improvements in student financial aid outcomes.
Adding JetSpring text messaging to your marketing toolkit makes it possible for students to stay connected with you anywhere and everywhere without visiting your website or logging into a chat tool.
SOCIAL MEDIA MESSAGING
Engage your students on their favorite channels with JetSpring social media messaging. We make it possible for your team (or our live agents) to provide valuable conversational experiences across a variety of platforms, turning your social media profiles into powerful vehicles for support and conversion.
Our social media messaging services make it possible to find and engage your leads whether they’re on your homepage or scrolling through their social feeds.
CONTACT CENTER CONSULTING
Need help building a multichannel enrollment funnel? Our contact center experts have over twenty years of experience building highly profitable operations that drive serious gains in conversion and lead generation while maximizing cost efficiency.
We’ll conduct an audit of your existing infrastructure and consult with you to get a clear picture of your objectives for revenue, conversion, and engagement. Then, we’ll recommend a custom solution designed with your specific brand, goals, and resources in mind.
