by Meredith Polk | Apr 28, 2021 | Blog
Live voice support is a necessary part of every customer experience strategy. It’s tricky to get right. Few things will turn a customer off like an insufferably long wait on hold or a frustrating phone call. Live voice support typically consists of agents answering...
by Meredith Polk | Apr 22, 2021 | Blog
[Content warning: This article mentions mental illness, suicide.] 1 in 5 American adults experiences mental illness. Mental health is one of the most significant and pressing issues our society faces. The mental health space may be the most important and crucial area...
by Meredith Polk | Apr 15, 2021 | Blog
In this ultimate guide to live chat for education, learn how to use live chat to boost enrollment, increase engagement, and save resources for your educational institution. What’s in this guide: Live Chat for Education: Not Just for Business Benefits of Live Chat:...
by Meredith Polk | Mar 31, 2021 | Blog
Many colleges and universities use live chat to boost enrollment and support students—but not all of them use it correctly. This guide is for higher ed admissions directors, marketers, and administrators who are looking to implement live chat and don’t know where to...
by Meredith Polk | Mar 24, 2021 | Blog
The JetSpring Chatbot Glossary: Chatbots have been around for decades now, but most people aren’t familiar with the terminology relating to them. If you’ve ever interacted with an online customer support bot or if you’re a business owner yourself, you probably know...
by Meredith Polk | Feb 21, 2021 | Blog
Take your live chat experience from ordinary to extraordinary with these three tips from JetSpring chat experts. Live chat has quickly become one of the most popular, effective, and profitable ways to achieve digital sales and offer customer support. Take a...
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