9 Customer Experience Podcasts on Our Weekly Playlist

9 Customer Experience Podcasts on Our Weekly Playlist

9 Customer Experience Podcasts on Our Weekly Playlist Looking for something to listen to on your commute or lunchtime walks? Look no further!  Our customer experience experts compiled this list of podcasts they listen to to keep up with CX trends and innovations. You...
Designing a Live Chat Widget That Converts

Designing a Live Chat Widget That Converts

If you’re looking for a way to increase sales, customer loyalty, and revenue, adding a live chat widget to your site is the way to go. According to Kayako, 79% of businesses found that live chat improved all of these areas.  Many chat providers will give you a...
Contact Center Glossary for Beginners

Contact Center Glossary for Beginners

If you’re not familiar with the industry, contact center terminology can seem like a foreign language. With confusing acronyms and niche phrases, it’s not easy for a newcomer to grasp everything immediately.   We put together this handy guide to help you get your...
14 Signs Your Communication Strategy Needs Work

14 Signs Your Communication Strategy Needs Work

“Communication is key.” How many times have you heard that phrase thrown around? It’s cliche, but true. In business, as in life, communicating effectively is essential to productivity. In addition to interpersonal communication, communications with your customers must...
Should I Use Chatbots or Live Agents – or Both?

Should I Use Chatbots or Live Agents – or Both?

If you’re in charge of a business’s customer support and sales efforts, you may be asking yourself, “Should I use chatbots or live agents?” Read on to learn why there’s a place for both bots and people in the world of digital customer service.    Live chat...

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