by Meredith Polk | Mar 31, 2021 | Blog
Many colleges and universities use live chat to boost enrollment and support students—but not all of them use it correctly. This guide is for higher ed admissions directors, marketers, and administrators who are looking to implement live chat and don’t know where to...
by Meredith Polk | Mar 24, 2021 | Blog
Chatbots have been around for decades now, but most people aren’t familiar with the terminology relating to them. If you’ve ever interacted with an online customer support bot or if you’re a business owner yourself, you probably know how to use chatbots. But do you...
by Meredith Polk | Feb 21, 2021 | Blog
Take your live chat experience from ordinary to extraordinary with these three tips from JetSpring chat experts. Live chat has quickly become one of the most popular, effective, and profitable ways to achieve digital sales and offer customer support. Take a...
by Meredith Polk | Feb 4, 2021 | Blog
Call center vs. contact center? If you run a business, it’s likely that you’ve come across this question before. We’re all familiar with the experience of phone-based sales and customer service. Call centers as we know them have been around since the mid...
by Meredith Polk | Jan 11, 2021 | Blog
There are many reasons contact center agents should work from home. With vaccines on the horizon, businesses need to plan for the contact center of the future. COVID-19 has been here for a year. Many of us are still working from home after offices closed last spring...
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