by Meredith Polk | Jul 21, 2021 | Blog
9 Customer Experience Podcasts on Our Weekly Playlist Looking for something to listen to on your commute or lunchtime walks? Look no further! Our customer experience experts compiled this list of podcasts they listen to to keep up with CX trends and innovations. You...
by Meredith Polk | Jun 14, 2021 | Blog
If you’re looking for a way to increase sales, customer loyalty, and revenue, adding a live chat widget to your site is the way to go. According to Kayako, 79% of businesses found that live chat improved all of these areas. Many chat providers will give you a...
by Meredith Polk | Jun 2, 2021 | Blog
What is an omnichannel contact center? “Omnichannel contact center” is an omnipresent buzzword in the modern telecommunications industry. But what exactly does it mean? Why is it relevant to your organization? In this article, you’ll learn how you can...
by Meredith Polk | May 26, 2021 | Blog
If you’re not familiar with the industry, contact center terminology can seem like a foreign language. With confusing acronyms and niche phrases, it’s not easy for a newcomer to grasp everything immediately. We put together this handy guide to help you get your...
by Meredith Polk | May 19, 2021 | Blog
“Communication is key.” How many times have you heard that phrase thrown around? It’s cliche, but true. In business, as in life, communicating effectively is essential to productivity. In addition to interpersonal communication, communications with your customers must...
by Meredith Polk | May 14, 2021 | Blog
If you’re in charge of a business’s customer support and sales efforts, you may be asking yourself, “Should I use chatbots or live agents?” Read on to learn why there’s a place for both bots and people in the world of digital customer service. Live chat...
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