Omnichannel Contact Center: Everything You Need to Know

What is an omnichannel contact center?   “Omnichannel contact center” is an omnipresent buzzword in the modern telecommunications industry. But what exactly does it mean? Why is it relevant to your organization? In this article, you'll learn how you can...

Contact Center Glossary for Beginners

If you’re not familiar with the industry, contact center terminology can seem like a foreign language. With confusing acronyms and niche phrases, it’s not easy for a newcomer to grasp everything immediately.   We put together this handy guide to help you get your...

14 Signs Your Communication Strategy Needs Work

“Communication is key.” How many times have you heard that phrase thrown around? It’s cliche, but true. In business, as in life, communicating effectively is essential to productivity. In addition to interpersonal communication, communications with your customers must...
Three Steps to a Winning Live Chat Experience

Three Steps to a Winning Live Chat Experience

Take your live chat experience from ordinary to extraordinary with these three tips from JetSpring chat experts. Live chat has quickly become one of the most popular, effective, and profitable ways to achieve digital sales and offer customer support. Take a...

Call Center vs. Contact Center: What’s the Difference?

Call Center vs. Contact Center: What’s the Difference?

Call center vs. contact center? If you run a business, it's likely that you've come across this question before. We’re all familiar with the experience of phone-based sales and customer service. Call centers as we know them have been around since the mid 1960s, which...

4 Reasons Contact Center Agents Should Work From Home

4 Reasons Contact Center Agents Should Work From Home

There are many reasons contact center agents should work from home. With vaccines on the horizon, businesses need to plan for the contact center of the future.  COVID-19 has been here for a year. Many of us are still working from home after offices closed last spring...

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