Live Chat for Higher Ed: Dos and Don’ts

Many colleges and universities use live chat to boost enrollment and support students—but not all of them use it correctly. This guide is for higher ed admissions directors, marketers, and administrators who are looking to implement live chat and don’t know where to...

The Complete Chatbot Glossary for Beginners

Chatbots have been around for decades now, but most people aren’t familiar with the terminology relating to them.  If you’ve ever interacted with an online customer support bot or if you’re a business owner yourself, you probably know how to use chatbots. But do you...

UCLA Case Study: Engage with students through text

At JetSpring, we consider ourselves to be student advocates before all else. Our primary goal is connecting students to the information they need to succeed in higher education. It was this same passion that led to our partnership with UCLA in a groundbreaking...
Live Chat for Higher Ed: Dos and Don’ts

Live Chat for Higher Ed: Dos and Don’ts

Many colleges and universities use live chat to boost enrollment and support students—but not all of them use it correctly. This guide is for higher ed admissions directors, marketers, and administrators who are looking to implement live chat and don’t know where to...

The Complete Chatbot Glossary for Beginners

The Complete Chatbot Glossary for Beginners

Chatbots have been around for decades now, but most people aren’t familiar with the terminology relating to them.  If you’ve ever interacted with an online customer support bot or if you’re a business owner yourself, you probably know how to use chatbots. But do you...

Three Steps to a Winning Live Chat Experience

Three Steps to a Winning Live Chat Experience

Take your live chat experience from ordinary to extraordinary with these three tips from JetSpring chat experts. Live chat has quickly become one of the most popular, effective, and profitable ways to achieve digital sales and offer customer support. Take a...

Call Center vs. Contact Center: What’s the Difference?

Call Center vs. Contact Center: What’s the Difference?

Call center vs. contact center? If you run a business, it's likely that you've come across this question before. We’re all familiar with the experience of phone-based sales and customer service. Call centers as we know them have been around since the mid 1960s, which...

4 Reasons Contact Center Agents Should Work From Home

4 Reasons Contact Center Agents Should Work From Home

There are many reasons contact center agents should work from home. With vaccines on the horizon, businesses need to plan for the contact center of the future.  COVID-19 has been here for a year. Many of us are still working from home after offices closed last spring...