Should I Use Chatbots or Live Agents – or Both?

If you’re in charge of a business's customer support and sales efforts, you may be asking yourself, “Should I use chatbots or live agents?” Read on to learn why there’s a place for both bots and people in the world of digital customer service.    Live chat has...

8 Questions to Ask Before Implementing Live Voice Support

Live voice support is a necessary part of every customer experience strategy. It’s tricky to get right. Few things will turn a customer off like an insufferably long wait on hold or a frustrating phone call. Live voice support typically consists of agents answering...

Contact Centers in the Mental Health Space

[Content warning: This article mentions mental illness, suicide.] 1 in 5 American adults experiences mental illness. Mental health is one of the most significant and pressing issues our society faces.  The mental health space may be the most important and crucial area...
Should I Use Chatbots or Live Agents – or Both?

Should I Use Chatbots or Live Agents – or Both?

If you’re in charge of a business's customer support and sales efforts, you may be asking yourself, “Should I use chatbots or live agents?” Read on to learn why there’s a place for both bots and people in the world of digital customer service.    Live chat has...

Contact Centers in the Mental Health Space

Contact Centers in the Mental Health Space

[Content warning: This article mentions mental illness, suicide.] 1 in 5 American adults experiences mental illness. Mental health is one of the most significant and pressing issues our society faces.  The mental health space may be the most important and crucial area...

Live Chat for Education: The Definitive Guide

Live Chat for Education: The Definitive Guide

In this ultimate guide to live chat for education, learn how to use live chat to boost enrollment, increase engagement, and save resources for your educational institution.  What’s in this guide: Live Chat for Education: Not Just for Business Benefits of Live Chat:...

Live Chat for Higher Ed: Dos and Don’ts

Live Chat for Higher Ed: Dos and Don’ts

Many colleges and universities use live chat to boost enrollment and support students—but not all of them use it correctly. This guide is for higher ed admissions directors, marketers, and administrators who are looking to implement live chat and don’t know where to...

The Complete Chatbot Glossary for Beginners

The Complete Chatbot Glossary for Beginners

The JetSpring Chatbot Glossary: Chatbots have been around for decades now, but most people aren’t familiar with the terminology relating to them.  If you’ve ever interacted with an online customer support bot or if you’re a business owner yourself, you probably know...

Three Steps to a Winning Live Chat Experience

Three Steps to a Winning Live Chat Experience

Take your live chat experience from ordinary to extraordinary with these three tips from JetSpring chat experts. Live chat has quickly become one of the most popular, effective, and profitable ways to achieve digital sales and offer customer support. Take a...

Call Center vs. Contact Center: What’s the Difference?

Call Center vs. Contact Center: What’s the Difference?

Call center vs. contact center? If you run a business, it's likely that you've come across this question before. We’re all familiar with the experience of phone-based sales and customer service. Call centers as we know them have been around since the mid 1960s, which...

4 Reasons Contact Center Agents Should Work From Home

4 Reasons Contact Center Agents Should Work From Home

There are many reasons contact center agents should work from home. With vaccines on the horizon, businesses need to plan for the contact center of the future.  COVID-19 has been here for a year. Many of us are still working from home after offices closed last spring...

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