9 Customer Experience Podcasts on Our Weekly Playlist

9 Customer Experience Podcasts on Our Weekly Playlist Looking for something to listen to on your commute or lunchtime walks? Look no further!  Our customer experience experts compiled this list of podcasts they listen to to keep up with CX trends and innovations. You...

Key Customer Experience Metrics and How to Track Them

Key Customer Experience Metrics and How to Track Them   There are thousands of articles out there telling you how to improve your customer service and companies trying to sell you products that will perfect your customer experience. However, they won’t do you...

Designing a Live Chat Widget That Converts

If you’re looking for a way to increase sales, customer loyalty, and revenue, adding a live chat widget to your site is the way to go. According to Kayako, 79% of businesses found that live chat improved all of these areas.  Many chat providers will give you a...
9 Customer Experience Podcasts on Our Weekly Playlist

9 Customer Experience Podcasts on Our Weekly Playlist

9 Customer Experience Podcasts on Our Weekly Playlist Looking for something to listen to on your commute or lunchtime walks? Look no further!  Our customer experience experts compiled this list of podcasts they listen to to keep up with CX trends and innovations. You...

Designing a Live Chat Widget That Converts

Designing a Live Chat Widget That Converts

If you’re looking for a way to increase sales, customer loyalty, and revenue, adding a live chat widget to your site is the way to go. According to Kayako, 79% of businesses found that live chat improved all of these areas.  Many chat providers will give you a...

Contact Center Glossary for Beginners

Contact Center Glossary for Beginners

If you’re not familiar with the industry, contact center terminology can seem like a foreign language. With confusing acronyms and niche phrases, it’s not easy for a newcomer to grasp everything immediately.   We put together this handy guide to help you get your...

14 Signs Your Communication Strategy Needs Work

14 Signs Your Communication Strategy Needs Work

“Communication is key.” How many times have you heard that phrase thrown around? It’s cliche, but true. In business, as in life, communicating effectively is essential to productivity. In addition to interpersonal communication, communications with your customers must...

Should I Use Chatbots or Live Agents – or Both?

Should I Use Chatbots or Live Agents – or Both?

If you’re in charge of a business's customer support and sales efforts, you may be asking yourself, “Should I use chatbots or live agents?” Read on to learn why there’s a place for both bots and people in the world of digital customer service.    Live chat has...

Contact Centers in the Mental Health Space

Contact Centers in the Mental Health Space

[Content warning: This article mentions mental illness, suicide.] 1 in 5 American adults experiences mental illness. Mental health is one of the most significant and pressing issues our society faces.  The mental health space may be the most important and crucial area...

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