Omnichannel Contact Center: Everything You Need to Know

What is an omnichannel contact center?   “Omnichannel contact center” is an omnipresent buzzword in the modern telecommunications industry. But what exactly does it mean? Why is it relevant to your organization? In this article, you'll learn how you can...

Contact Center Glossary for Beginners

If you’re not familiar with the industry, contact center terminology can seem like a foreign language. With confusing acronyms and niche phrases, it’s not easy for a newcomer to grasp everything immediately.   We put together this handy guide to help you get your...

14 Signs Your Communication Strategy Needs Work

“Communication is key.” How many times have you heard that phrase thrown around? It’s cliche, but true. In business, as in life, communicating effectively is essential to productivity. In addition to interpersonal communication, communications with your customers must...
Contact Center Glossary for Beginners

Contact Center Glossary for Beginners

If you’re not familiar with the industry, contact center terminology can seem like a foreign language. With confusing acronyms and niche phrases, it’s not easy for a newcomer to grasp everything immediately.   We put together this handy guide to help you get your...

14 Signs Your Communication Strategy Needs Work

14 Signs Your Communication Strategy Needs Work

“Communication is key.” How many times have you heard that phrase thrown around? It’s cliche, but true. In business, as in life, communicating effectively is essential to productivity. In addition to interpersonal communication, communications with your customers must...

Should I Use Chatbots or Live Agents – or Both?

Should I Use Chatbots or Live Agents – or Both?

If you’re in charge of a business's customer support and sales efforts, you may be asking yourself, “Should I use chatbots or live agents?” Read on to learn why there’s a place for both bots and people in the world of digital customer service.    Live chat has...

Contact Centers in the Mental Health Space

Contact Centers in the Mental Health Space

[Content warning: This article mentions mental illness, suicide.] 1 in 5 American adults experiences mental illness. Mental health is one of the most significant and pressing issues our society faces.  The mental health space may be the most important and crucial area...

Live Chat for Education: The Definitive Guide

Live Chat for Education: The Definitive Guide

In this ultimate guide to live chat for education, learn how to use live chat to boost enrollment, increase engagement, and save resources for your educational institution.  What’s in this guide: Live Chat for Education: Not Just for Business Benefits of Live Chat:...

Live Chat for Higher Ed: Dos and Don’ts

Live Chat for Higher Ed: Dos and Don’ts

Many colleges and universities use live chat to boost enrollment and support students—but not all of them use it correctly. This guide is for higher ed admissions directors, marketers, and administrators who are looking to implement live chat and don’t know where to...

The Complete Chatbot Glossary for Beginners

The Complete Chatbot Glossary for Beginners

The JetSpring Chatbot Glossary: Chatbots have been around for decades now, but most people aren’t familiar with the terminology relating to them.  If you’ve ever interacted with an online customer support bot or if you’re a business owner yourself, you probably know...

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