Live Chat for Higher Ed: Dos and Don’ts

Live Chat for Higher Ed: Dos and Don’ts

Many colleges and universities use live chat to boost enrollment and support students—but not all of them use it correctly. This guide is for higher ed admissions directors, marketers, and administrators who are looking to implement live chat and don’t know where to...
The Complete Chatbot Glossary for Beginners

The Complete Chatbot Glossary for Beginners

Chatbots have been around for decades now, but most people aren’t familiar with the terminology relating to them.  If you’ve ever interacted with an online customer support bot or if you’re a business owner yourself, you probably know how to use chatbots. But do you...
Three Steps to a Winning Live Chat Experience

Three Steps to a Winning Live Chat Experience

Take your live chat experience from ordinary to extraordinary with these three tips from JetSpring chat experts. Live chat has quickly become one of the most popular, effective, and profitable ways to achieve digital sales and offer customer support. Take a...