by Meredith Polk | Jul 28, 2021 | Uncategorized
What’s in this guide: What is a contact center? History of the contact center Parts of a contact center Common contact center service offerings Who uses contact center solutions? What is contact center consulting Benefits of contact centers The future of the contact...
by Meredith Polk | Jul 21, 2021 | Blog
9 Customer Experience Podcasts on Our Weekly Playlist Looking for something to listen to on your commute or lunchtime walks? Look no further! Our customer experience experts compiled this list of podcasts they listen to to keep up with CX trends and innovations. You...
by Meredith Polk | Jun 30, 2021 | Uncategorized
Key Customer Experience Metrics and How to Track Them There are thousands of articles out there telling you how to improve your customer service and companies trying to sell you products that will perfect your customer experience. However, they won’t do you...
by Meredith Polk | Jun 14, 2021 | Blog
If you’re looking for a way to increase sales, customer loyalty, and revenue, adding a live chat widget to your site is the way to go. According to Kayako, 79% of businesses found that live chat improved all of these areas. Many chat providers will give you a...
by Meredith Polk | Jun 2, 2021 | Blog
What is an omnichannel contact center? “Omnichannel contact center” is an omnipresent buzzword in the modern telecommunications industry. But what exactly does it mean? Why is it relevant to your organization? In this article, you’ll learn how you can...
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