JetSpring team at a company outing in Philadelphia

About JetSpring

JetSpring is a full-service contact center that offers a broad range of digital communication and customer support solutions. We got our start in 2008 providing outsourced live chat for higher education. Now, we work across many industries, ranging from finance and healthcare to education and the public sector.

Our team of expert, at-home, US-based live agents combined with our brand-specific chatbots allow us to support our clients at affordable prices, 24/7. Every solution is customizable to your organization’s needs. Whether you’re a small college admissions team needing help answering inquiries or a large healthcare provider looking to follow-up with patients, our team will work with you to determine the best strategy to reach your goals.

We go beyond traditional support solutions by providing our clients with predictive analytic capabilities that influence more data-driven decision-making. Whether you want to increase engagement, widen your funnel, or improve your marketing strategy, we use your channels of digital communication to access untapped sources of revenue, insight, and innovation for your brand.

If you’re looking for help with customer support, sales, or just don’t know where to start, chat with us or email info@jetspring.com to schedule a free 30-minute consultation.

Live Chat

JetSpring’s custom live chat programs are tailored to meet the needs of your brand, industry, and customer. We hire college-educated, US-based chat agents who work 24/7 to engage prospects and move them further along your sales funnel, turning your website into valuable customer experience that translates into more leads and conversions.  

Our work-from-home contact center model offers more stability and greater cost savings that we’re able to pass along our clients, making our solutions accessible for wide variety of businesses.  

Chatbots

JetSpring chatbots are for brands that want to take their customer engagement to the next level. Our chatbots can expand your sales and support initiatives while managing resources, giving consumers easy access to all the information they’ll need along their journey from prospect to customer.   

Each JetSpring chatbot is custom-designed with your needs and goals in mind, and our team is there every step of the way to ensure that your chatbot both delivers results and works efficiently and effectively in the context of your greater marketing strategy. 

Live Voice Agents

Close the loop on your marketing strategy with custom inbound and outbound voice campaigns. JetSpring’s at-home voice agents provide a crucial touch along your sales funnel, ensuring that prospects don’t go silent between other critical touchpoints.  

We design targeted voice campaigns that optimize your existing marketing funnels and drive gains in revenue and conversion. JetSpring voice agents create more personalized and memorable brand experiences, helping businesses make a lasting impression on customers before they ever make a purchase. 

Our Mission

Provide the world with easy-to-use customer experience software that combines technology and human interaction and gives time back to our clients and their customers.

Our Vision

To be a leader in the field of easy-to-use and easy-to-implement customer communication, loyalty, and experience platforms that combine the power of technology and the empathy of humans.

Our Values

Keep it simple.
Treat every customer as a friend.
Innovate to improve lives.
Act with passion and purpose.
Maintain transparency.                                

Meet The Team

Eric Kades

Eric Kades

Founder

Eric Kades uses the latest in AI and messaging platforms, combined with his extensive experience in the call center industry, to reimagine the way schools and businesses engage with target audiences.

He is the CEO and founder of JetSpring and JetSense.ai, a provider of bespoke communication solutions with a focus on chatbot creation, data analytics services, messaging technology, and customer support. Eric is rewriting the playbook on customer service and engagement with JetSpring’s message-based solutions.

Jeff Izes

Jeff Izes

President

Jeff Izes is an accomplished executive, entrepreneur, consultant, and leader with over 25 years of demonstrated ability to build, staff and optimize omnichannel contact center operations across a wide variety of industries.

Jeff joined JetSpring in June 2020 on a mission to help organizations reach their customers during the pandemic. With his expertise in contact center operations and leadership, Jeff’s goal is to enrich JetSpring’s relationships with clients and expand our reach to serve organizations that are looking for ways to engage with their customers affordably and effectively.

Meredith Polk

Meredith Polk

Executive Liaison & Outreach Manager

As JetSpring’s Executive Liaison & Outreach Manager, Meredith Polk leverages her background in marketing and business administration and her passion for entrepreneurship to assist in JetSpring’s growth. She works cross-functionally with the marketing, operations, and sales teams.

Additionally, Meredith handles communications between JetSpring and current and prospective clients. Her mission is to help clients reach their unique goals and represent the JetSpring brand across industries.

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