The Live Agent Difference
Self-service apps, chatbots, and automated operators have changed communications and experiences, but our live agents ensure true engagement. JetSpring’s at-home live agents are college educated and trained to handle the specific needs of our clients. Organizations of any size, across all industries benefit from our team of accomplished professionals that are experts in listening to prospects and customers and providing them the best answers. They ensure that prospects stay interested and customers get the answers they need.
At JetSpring, we consider ourselves to be student advocates before all else.
What are the primary factors driving college dropout rates?
Through discussions with UCLA®, we discovered that the financial aid application process was a huge barrier to student success, particularly to that of students from underprivileged backgrounds.
Blogs and Podcasts
9 Customer Experience Podcasts on Our Weekly Playlist
9 Customer Experience Podcasts on Our Weekly Playlist Looking for something to listen to on your commute or lunchtime walks? Look no further! Our customer experience experts compiled this list of podcasts they listen to to keep up with CX trends and innovations. You...
Designing a Live Chat Widget That Converts
If you’re looking for a way to increase sales, customer loyalty, and revenue, adding a live chat widget to your site is the way to go. According to Kayako, 79% of businesses found that live chat improved all of these areas. Many chat providers will give you a...
Omnichannel Contact Center: Everything You Need to Know
What is an omnichannel contact center? “Omnichannel contact center” is an omnipresent buzzword in the modern telecommunications industry. But what exactly does it mean? Why is it relevant to your organization? In this article, you'll learn how you can...